Get in touch
Let us know your query in as much detail as possible. Our support team is here Monday–Friday, 9am–5pm, and we typically reply by email within 24 hours.
Does this answer your question?
Most enquiries are answered right here — please take a look before sending us a message.
Where can I find my access details?
You should receive an email with your login instructions, including a username and password. If you can't find it, check your junk or spam folder first, as our emails sometimes land there. Still stuck? Reset your access at my1hs.com/forgotPassword.aspx using the email you signed up with.
How do I reset my password?
Head to my1hs.com/forgotPassword.aspx, click “Forgotten your password or username?” and follow the on-screen instructions to set a new password using the email address you signed up with.
How do I allocate training to my staff?
If you selected “Manage the training for someone else”, you can add your colleagues and assign their courses from your learning dashboard. Our step-by-step user instructions explain exactly how.
Which devices can I use?
The training is completed online. The final assessment, however, must be taken on a laptop or PC.
Will my certificate be posted?
We don't send a physical copy by post. You can download your e-certificate instantly from your learning dashboard by clicking “Your Certificates” as soon as you pass.
Detailed user instructions
New to the platform? Our step-by-step guide walks you through logging in, completing your course and downloading your certificate. Read the user instructions (PDF) →
Bulk & team enquiries
Training 10 or more people? Save with bulk discounts of up to 40%. For orders of 20 or more, we can also invoice your organisation or accept a purchase order.
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